100% Satisfaction
Thanks to our first-class service and 5-star ratings, BomiDoll Store will always be the best store to purchase premium quality sex dolls. All of the sex dolls available in our store are made of the best TPE)Silicone and are nontoxic and of medical grade. We are careful to ensure that every detail, from the fingernails to the eyelashes, is as life-like as possible. Before sending out our love dolls, we offer you the option of photographs taken in our factory to make sure that you are 100% satisfied with all of your love doll’s details before shipment. If there are ever any tweaks to be done to your order, be it defects or wrong shipments upon receipt, we are responsible and will fix or replace it.
Quality Control
We have created a rigid quality control system, and each doll is thoroughly texted and checked before leaving the factory, packed firmly with privacy-protecting packaging and familiar courier services. With each doll, we perform a quality check before sending them out to you for use, so the likelihood of there being any damage or defect on your dolls is near zero.
Real Photo
Prior to shipping, we will be sending you an actual photograph of the love doll you requested to make sure that everything is to your liking. You will have the a to adjust the love doll’s facial make-up, hairstyle, the details of its body, etc. Please note that some of the love doll’s features may not be changed if the love doll is already ready (examples are the doll’s face) and body make-up, especially the silicone dolls. Implanted hair cannot also be changed once done) so please make sure that every detail is correct to your tastes.
Cancellations
We do not start ideally processing your order until 12 hours after the reception of your payment receipt. Our factory begins work on your customized doll or packs your in-stock doll at this point. What this means is that once payment is made, materials will be immediately purchased, time is pre-allocated, and costs are also incurred. We may not meet the delivery guidelines if there is any laxity on our end.
Please make sure that your order is right down to the letter before hitting the submit button. If any errors arise, cancellations within 24 hours of purchase will attract a 10% cancellation fee to cover the costs of our work. Any cancellations made after 24 hours of purchase will attract a 20-30% cancellation fee, as even more production and time costs have been incurred.
This will be removed from the refund that is sent back to your card – in the event that we have already processed your card for the transactions.
Orders, as seen below, cannot be canceled:
- Orders with implanted hair, as implanted hair is a handmade process, and the time and costs incurred are huge.
- Silicone doll orders because Silicone costs a lot more than the TPE love dolls, and the factory is not willing to operate at a loss.
- In-stock dolls, and this is a result of the tiny detail that they are readily available and shipped off immediately upon receipt of your order. The couriers may hold on to it while you cancel the order, and we would be unable to summon back the package as the return shipping fees may cost a lot.
Before you place an order, please ensure that all the needed logistics work correctly.
However, you will not be debited any additional fees to add items or change items prior to processing the order. Once a hash as reggae has been processed, it cannot be changed or canceled, especially if it is a personal and custom-designed product. Peradventure that your order has already been through processing, any changes or cancellations will be subject to our Return and Exchange policies as outlined below.
Returns
Damages and Warranty
- Wrong Dolls
If upon reception of your doll, it looks nothing like the photo displayed or the website, simply film an unboxing video with the doll’s entire body: head, body, shipping label, and outside package box, so we can conduct our own report. We will report to the factory and check with them and the shipping carrier and organize a replacement for you.
- Damaged Dolls
File a claim with the shipping carrier upon reception of your package. I’d say it is severely damaged. Depending on how damaged it is, a replacement will be arranged. If the damage is slight, we will supply you with a kit to fix the item.
This is why we advise you to inspect your love doll from head to toe before using it t, as soon as you get it. This is a very i step to prevent any dissatisfaction, yet if any arises, please feel free to contact us within 24 hours. It is also essential that you include as much detail as possible, including any video or photo evidence/proof, so we can work with our team to resolve the issues and ensure your satisfaction.
If the damage on your doll is a result of improper use, then you are ineligible for any return or exchange, so please be careful.
We appreciate any feedback from you, as it can help us avoid a repeat in the future and help improve your overall satisfaction in our products.
What is not covered under the guarantee?
- User damage: all dolls undergo a quality check before we ship them to you, so please be careful when using them. Any suspicious, user-generated damage will not be covered. To learn more about doll care, please visit this page.
- Used Dolls: any dolls which have been used are ineligible under our guarantee.
- Skin imperfections: it is normal that your love doll's skin looks slightly different on the computer screen compared to what you receive.
- Fingers and Toe Nails: Your love doll's nails might loosen a bit during shipping or after you've received the package, as we only use light glue to ensure that the user can remove them. If they fall off, simply reattach them using our lash and nail glue.
- Loose Eyelash: we send off our love dolls with a protective, spongy eye mask to protect their eyes. If the eyelashes fall off, simply reattach them with our lash and nail glue.
- Make-up Difference: we have made an effort to genuinely recreate the make-up look done by the photographer. However, there is not a 100% match. If you don't like it, you can always wipe it off and put on whatever make-up you prefer.
- Heating and moaning: If available, please ensure that they both work well when you get your doll. If they get disconnected after use, we do not cover it. The factory will repair it if you pay for the shipping.
Please do not lay a claim with your payment cards or return the package directly. If you want us to put an end to your order or send back your package, please e send us an email to converse with the team. The shipping address available on the box is not available for returning custom and in-stock orders. Also, please ensure that the doll is new and unused before returning it to us.